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How it works

What SymNexusExtract

SymNexusExtract reads emails, tickets, contracts, reviews and notes. It sorts each one into the right category and pulls out the key details (names, contact info, amounts, dates, clauses), ready for your systems.

Capabilities

  • Classifies text. Route tickets, detect sentiment, flag risky clauses, tag survey answers.
  • Extracts details. Find names, emails, phone numbers, amounts, dates and custom fields, with exact positions.
  • Protects sensitive data. Locate personal information for compliance reviews and redaction.

From data to results

  1. 1

    Send text

    Emails, chat logs, tickets, documents, social posts, one item at a time or in bulk.

  2. 2

    Label a sample

    Show examples of the categories and details you care about.

  3. 3

    Automate the flow

    Every new message is categorised and its details extracted instantly.

Use cases

The same platform adapts to each of these with your data and a short configuration.

  • Ticket routing
  • Customer & employee sentiment
  • Personal data detection
  • Contract clause review
  • Survey coding
  • Receipt & invoice fields
  • Compliance screening
  • Resume screening
  • Discovery review
  • Brand monitoring

Industries

Customer ServiceLegalFinance & InsuranceHealthcareHRMarketingPublic SectorE-commerceCybersecurityMedia
Next: the data format →